Frequently Asked Questions

Frequently Asked Questions

Here at CPI we are asked lots of questions by our many customers and prospective new customers on a daily basis, here is a list of the most common questions. If you’re here and still can’t find the answer you were looking for, then please don’t hesitate to contact us on 01977 685200 or email [email protected]

Q. Do the prices shown include VAT & Delivery?
A. The prices online exclude VAT and delivery. Delivery varies between products and quantities but if you are buying multiple items we may have scope to off-set some of the charges, please call to discuss.

Q. In what format do you require artwork?
A. We can work with many forms of artwork but the best ones are Adobe Illustrator, EPS or PDF. If you do not have any artwork we can work with you to create it (charges may apply dependent upon need)

Q. How long will my order take?
A. All of our products have different lead times, but if you need your order in a hurry we do have express products available in 1, 2, 3 and 5 days! Please call us and we can check production for you.

Q. What is a screen charge?
A. This is cost for making the tool to print the ordered items with your artwork. As the printable areas are different per product a screen charge is usually applicable for each different item ordered.

Q. What is a disc charge?
A. This is the cost for making the embroidery disc that is then used in the machine to embroider your artwork onto the products

Q. What is a pantone colour?
A. This is the colour that you would like your artwork printed in on the items you have ordered, please consider the contrast between the item and the print colour when choosing.

Q. Will I get artwork proof before you produce my order?
A. We always email you a PDF visual before we print any order and do not proceed until you are 100% happy with the proof. Standard proofs with vector artwork or text take approx 2 working days, other files may take a little longer.

Q. What are business days?
A. Business days are Monday to Friday and do not include weekends or public holidays.

Q. If I want to talk to someone what number should I call?
A. One of our team of friendly, experienced account executives are available to talk you through the process, just call us on 01977 685200

Q. I can’t see what I am looking for in the catalogue or on the website, can you help with this?
A. Yes, please let us know what item you are looking for and we will endeavour to source it for you.

Q. Do you provide samples before we buy?
A. Yes of course! The samples will not be personalised to you and are returnable within 30 days unless we specify otherwise

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